Startex

We support business IT : We provide a first class IT support and outsourcing service to small and medium sized businesses in Greater London and the Southeast. We offer both contracted and non-contracted solutions. We manage your networks : We provide a fully managed support and maintenance solution. Good IT support is a seamless extension of your company, Your perfect IT support employee, never late or sick, and no vacations! We keep your business moving : Our engineers work around the clock ensuring your IT is kept fit and healthy. We know how important business continuity is, so we go the extra mile, so you can concentrate on things that matter. A full range of support solutions : If it's IT, we support it, that's what we do, no frills, no trumpets, no fluffy jargon which no one understands anyway. Just excellent support for your business IT, combined with superb customer care.

An IT support provider with a difference : We wanted to create a company with a fresh approach to IT support, at GlobalITHelp we believe we succeeded. By listening to our clients' needs we were able to adapt our services to meet their expectations. A company that cares : We live or die by our reputation, that's why we guarantee that no one cares more about their customers than we do. We go the extra mile, which is why our clients recommend us. A company you can rely on : The answer is yes... Now what's the question? Although we offer the a complete range of services, we appreciate the importance of being flexible. That is why we provide bespoke support solutions. Where We Are : With two offices based in Central London and Bishops Stortford, Hertfordshire. We are ideally placed to provide an unequivocal level of support to Greater London and the Southeast.

When you need us we'll be there : When you have a problem with your IT we understand that a few minutes can seem like a lifetime, that is why we probably have the fastest response times in the industry. We only employ certified engineers : We are passionate about IT support, and we take great care when selecting our personnel, that is why we only employ certified engineers, so you know that your IT is in safe hands. Because prevention is better than cure : By using leading edge technologies we don't just reduce downtime, we stop it completely. Regular scheduled servicing and maintenance, ensures that your business Network is running at optimum levels. Service with the personal touch : In the world we live, it seems as companies grow bigger, they move further away from their customers. We offer the professionalism of a corporate giant, mixed with the personal touch of a local company.

Get Support provides first class computer consultancy in plain English as well as full IT support covering setup, maintenance and fast-response troubleshooting for any problems that may occur during the day to day running of your business. If required, we can also supply all the necessary hardware (desktops, laptops, servers) from the world’s leading manufacturers at competitive prices. Once setup, most of our services can be provided remotely giving us world beating response times and when a situation arises which requires an on-site presence, we make sure our expert engineers get out to you as fast as possible.

We Provide support service for servers provides a reactive, high-quality and cost-effective solution that gives instant access to Microsoft Certified professionals who will help resolve your server and network problems. GobalITHelp service for servers delivers a high-quality solution at a low cost and provides:
Instant access to our Microsoft certified professionals
Help when you need it with no limit to the number of problems you can raise
A single point of contact for all your IT issues
Installation and support for Active Directory issues
Domain troubleshooting support

Unlike many other products that are available, Remote Support System has NO PER SEAT licensing fees. This is a very important distinction to make. Most other programs available today will charge by technicians, or by clients. Then they compile your support clients for you. With Remote Support System you are in full control. Change any options, as often as you would like. You buy it, you own everything you need. By registering, you enable your company to support an unlimited number of clients, and an unlimited number of support technicians. The are no monthly subscription fees, and no 3rd parties between you and your customers.

Essential support package if your business relies on it IT to keep running (includes 24/7 monitoring)
All the benefits of Package 1 plus
Security Audit and management
Management of Network
Management of Backup
Disaster recovery plan
Monthly management reports

The First Point IT support service for one-off incidents delivers a high-quality solution at a low cost and provides:

Instant Access to one of our Microsoft certified engineer.
No fee will be charged until we discuss and agree with you how we can resolve the issue
Maximum call time of 30 mins for a PC or laptop incident and 45 mins for a server incident
Incident Support for PC's
Incident Support for Servers

We have over 20 years of experience supporting Small Businesses and a deep customer-service focus that allows us to deliver leading solutions to your business-on time and within your budget.
24X7 System PC and Server Monitoring
Dedicated IT Account Manager
SMB IT Help Desk
Cloud Based Solutions
Trend Security Services
Advanced Ticketing and Notification System.
Monthly Summary Reports

We have qualified engineer with software skill to handle all issue relating different email service providers and with their email server details. Skill to resolve any issue regarding sending or receiving email from reputed website. We provide service to company email server. Keep 24/7 monitor on the spam email and provide security to all the incoming and outgoing email communications.

The Safe Systems process of designing and installing an effective network for your institution includes:
Identifying necessary components
Discussing network requirements with each selected vendor
A dedicated Project Manager to work through the whole process
Coordinating vendor activities for efficiency
Bringing a network system up in a live environment

Our engineers are available 24/7 for our valued customer to resolve their issue with the computer, so that they received uninterrupted service. Our certified technician are just a call away. They can help u instantly with the equipped and available resources to resolve your issue. We also have the 24/7 number and the email server, where you can call or also leave a voicemail, so that the next available technician and get back to you. We have expertises the email serves, so that you received the replt within 12hours or a call back, depending on the priority of the issue.

The GlobalITHelp Networks Security Support Specialist certification validates an individual's ability to implement the Security portfolio of products as part of the overall Borderless Networks Solutions. The GlobalITHelp Networks Security Support Specialist professionals have an understanding of the various solutions of Networks and are able to configure, implement, and support the security components of Networks Solutions.

We, GlobalITHelp.com ("GlobalITHelp ", "we" or "us"), would ask that you take the time to read these Website Terms & Conditions carefully. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights. you'll be confirming that you have read and understood and agree to these Website Terms & Conditions. These Website Terms & Conditions may change from time to time and, if they do, the up-to-date version will always be available on the GlobalITHelp.com website. We will indicate at the top of these Website Terms & Conditions when they were last updated.
Please ensure that you check these Website Terms & Conditions regularly to view any changes which may have been made, because by continuing to use the site after these Website Terms & Conditions have changed, you will be confirming that you have read and understood, and agreed to be bound by, any revised Website Terms & Conditions.

Your Information & Privacy :
You agree to provide accurate, complete and up-to-date information in the required fields when registering with us. We would really appreciate if you could keep this information up to date. You also agree to keep any username and password you create confidential as you will be responsible for the use of any profile accessible on www.GlobalITHelp.com which requires you to input those details. For a more detailed explanation of how we will collect, use and store your personal information, and our commitment to protecting your privacy, please see our Privacy Policy.

Products & Services:
If you request or purchase our products and services, the contract between you and GlobalITHelp.com will take the form of our Customer Terms and will only be formed in the manner set out in the Customer Terms. Nothing on the GlobalITHelp.com site shall be deemed to be an offer by us to provide any goods or services to you.
ACCOUNT RULES AND REQUIREMENTS; ACCEPTABLE USE POLICIES
When creating an Account for, using, or accessing the Service, you agree to abide by all of GlobalITHelp.com usage policies in effect from time to time, any policies distributed by e-mail or any amendments thereto, which policies include, without limitation, the following: you or other user of the Account.
Shall
o        abide by all applicable laws, rules, and regulations relating to the use, posting, transmission, distribution, capture, download, content, software or other matter;
o        provide us accurate and legally compliant user telephone numbers and contact information, and other Service user information (which you represent and warrant to be accurate and compliant);
Shall not (nor allow any person to)
o        use the Service in any manner which violates the rights of any person or is illegal, fraudulent, deceptive (including without limitation any spoofing of caller ID information or similar practices likely to deceive any other party contacted through the Service), harassing, threatening, harmful, libellous, defamatory, abusive, slanderous, hateful, sexually, racially or ethnically objectionable, vulgar, pornographic, obscene, invasive of privacy, or otherwise objectionable or unlawful;
o        attempt to gain unauthorized access to any account, the GlobalITHelp.com network, or any related components;
o        Interfere with another's use and enjoyment of any GlobalITHelp.com services.
Any violation of GlobalITHelp.com policies by you or anyone using your Account will be grounds for termination of the Account, at GlobalITHelp.com sole discretion, and such violation may be reported to the appropriate law-enforcement agencies.
GlobalITHelp.com shall not be liable for any injury or damage suffered by or during use of the Service, and you hereby indemnify and hold harmless GlobalITHelp.com and its agents, officers, employees, and providers from any claims, damage, or loss (including attorneys fees and expenses) arising out of your use of the Service or that of any other user of your Account.

SERVICE AVAILABILITY; MODIFICATIONS:
You hereby waive all claims for damages of the Service unavailability, scheduled or unscheduled, and indemnify GlobalITHelp.com from any similar claims made by any other users on your Account. We may at any time change, modify, suspend, or discontinue any aspect of the Service at any time, including, without limitation, the availability of any Service feature, database or content, hours of availability, or equipment needed to access the Service. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability. We do not guarantee that the Service can be accessed from all locations or with all equipment or types of communications access. We do not recommend, and do not support, use of the Service in mission critical situations or on mission critical equipment. GlobalITHelp.com will try to provide the Service with minimum disruptions. However please understand that GlobalITHelp.com cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the Service may be transmitted through public Internet lines and the public switched telephone network ("PSTN"), there may be power outages or Internet service disruption and you may experience some disruptions e.g. packet loss and delay which will affect the quality of your communication. GlobalITHelp.com may change technical features in order to keep pace with the latest demands and technological developments or to comply with any regulations. GlobalITHelp.com may also have to repair, improve, and/or upgrade the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service.

Proprietary Rights:
All information and materials (including text, graphics, audio, video or image files, content, software and applications) displayed on or available from this site, and all copyright, trade mark rights, design rights and other intellectual property rights in them (together, the "Proprietary Content") are the property of GlobalITHelp.com or our users, suppliers or licensors. This includes, without limitation, the organisation and lay-out of the site and the underlying software that is owned by us or our users, suppliers or licensors. By using the site you're agreeing that Proprietary Content is available for personal use only and that you will not copy, reproduce, download, publish, distribute or dispose of in any way any Proprietary Content. Neither the GlobalITHelp.com name nor any GlobalITHelp.com company name, brand name, product name, service name, trade mark, logo or design may be used or copied in any manner.

Pop Ups:
When using www.GlobalITHelp.com  you may get pop-ups occasionally. We may use these for many reasons, including to provide you with extra information and to launch questionnaires to help us improve our service to you. Pop-up boxes from GlobalITHelp.com are clearly marked with a heading from GlobalITHelp.com. You might also get pop-up ads from third parties. These may appear due to software you have installed, deliberately or unknowingly, on your computer. Unfortunately GlobalITHelp.com cannot control these pop-up boxes because they haven't come from us. We do not endorse any website or product which appears in any pop-up which does not come from GlobalITHelp.com.

Links to and from Other Sites:
Our site may contain links to other third party websites, resources, advertisements or sponsorships. If you choose to access any of these links, you will be leaving the GlobalITHelp.com site and since we don't have any control over these other sites, we are not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites. In addition, links from the GlobalITHelp.com site to any other site, or links to the GlobalITHelp.com site from any other site, do not mean that GlobalITHelp.com approves of, endorses or recommends that site. GlobalITHelp.com is not liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any other site you may choose to access because our terms and conditions and privacy policy will no longer be applicable. We reserve the right to remove a link on our site at any time.

Accessibility:
If you have trouble using our website with certain web browsers or other software or if you want to let us know how we can improve accessibility, please let us know by login to www.GlobalITHelp.com. We appreciate your feedback and your suggestions will help us to improve our service to you.

Site information and downtime:
This site www.GlobalITHelp.com (or parts of it) may be unavailable occasionally for maintenance, updating or otherwise. Where this happens we apologise for any inconvenience caused. However, GlobalITHelp.com shall not be liable for any loss or damages resulting from such unavailability. At GlobalITHelp.com we take great care in seeking to present accurate, transparent and useful information to you as a user. However, there may be information we make available to users of the site generally free of charge (such as a technical guide) which is published on a certain date and might not be reviewed or updated regularly. Therefore, we should let you know that information on this site might be out of date, incomplete, contain some errors or be in some way unreliable or not relevant to your particular circumstances. It may not resolve your problem or address your need. Just to be sure, please check any information obtained from this site before acting upon it in any way ' and of course, if you want to get the latest information about a technical issue, please do get in touch with us. Please note that we may make changes to the site, its functions and services from time to time.

Minors:
Protecting the online privacy of children is especially important to us. By accessing the site, registering with us, requesting any products or services from us or providing us with any of your personal information, you'll be representing and warranting that you are 18 years or older and that you agree to these Website Terms & Conditions. If you are under 18 years old, please do not attempt to register with www.GlobalITHelp.com or request our products or services and do not provide us with your name, contact details or any other information about yourself. If we reasonably believe a person requesting our products or services or using the www.GlobalITHelp.com site to be under 18, we may need to remove their details from our records and cease providing them with our products and services.

Other Limitation of Liability:
It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:
Any breach of security of your e-mail & password provided to you by GlobalITHelp.com. Any damage, loss or corruption of any data, information or material Any viruses or other malicious programs that may infect your computer equipment or other property Any breach of security by hackers in relation to your account. GlobalITHelp.com and the other GlobalITHelp.com companies won't be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of the www.GlobalITHelp.com  site or any other site. The same applies for our employees, officers, directors, representatives and agents and/or those of the other GlobalITHelp.com  companies. This paragraph only applies to the extent that it can in accordance with applicable laws.

Law and Jurisdiction:
These Website Terms & Conditions and any dispute in relation to them is governed by English law and we reserve the right to bring proceedings in the courts in any location, the English courts or whichever forum we feel is appropriate.As a user, the laws of your location may apply to your online dealings with www.GlobalITHelp.com and you may have additional legal rights and/or obligations than those provided under English law. We always recommend that you should seek local legal advice; however we would encourage you to speak to us if you have any concerns to see if they can be resolved.

Other terms - a final word:
These Website Terms & Conditions, the Privacy Policy and any Customer Terms you may accept constitute the entire agreement between you, the user, and GlobalITHelp.com in relation to your use of the site and supersede all prior agreements and arrangements between us in relation to your use of the site. If any provision or part of these Website Terms & Conditions is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of all of the other provisions and parts of these Website Terms & Conditions will not be impaired. No failure or delay by GlobalITHelp.com in exercising or enforcing any right, power or remedy which arises under these Website Terms & Conditions shall operate as a waiver of that or any other right, power or remedy. No waiver by GlobalITHelp.com shall be effective unless in writing and signed by an authorised representative of GlobalITHelp.com.

Finally - If in doubt, talk to us:
If you have any queries, comments or complaints regarding the site or these Terms and Conditions, or if you want to provide feedback about the website or report a problem you might have encountered, just get in touch. You can click here www.GlobalITHelp.com & get in touch with us.

YOU HAVE EXPRESSED AN INTEREST IN OBTAINING GOODS OR SERVICES FROM GLOBALITHELP ("GlobalITHelp", "WE" or "US") THROUGH USING OUR WEBSITE LOCATED AT http://www.GlobalITHelp.com (THE "SITE"), BY CONTACTING US OVER THE TELEPHONE OR BY USING OUR PC MATE. "YOU", "YOUR" or "CUSTOMER" REFERS TO THE CONSUMER OR CORPORATE WHO IS UTILISING THE SERVICES. In these Terms "Consumer" means an individual or group of individuals requesting our goods or services principally for home use. In these Terms "Corporate" means ANY SMALL OR MEDIUM-SIZED business, enterprise or company (including, without limitation, any partnership or sole trader).

IMPORTANT!
BY CLICKING ON THE "I ACCEPT," YOU ARE DEEMED TO HAVE ACCEPTED AND CONSENTED TO BE BOUND BY THESE TERMS (THE "TERMS"), WHICH WILL THEN FORM A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND US. SO IT IS IMPORTANT THAT YOU READ THESE TERMS AND THE POLICIES AND MATERIALS SPECIFICALLY REFERRED TO BELOW CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS, THEN GLOBALITHELP IS NOT WILLING TO PROVIDE THE GOODS OR SERVICES TO YOU, IN WHICH CASE YOU SHOULD CLICK THE "CANCEL" OR OTHER SIMILAR BUTTON, REFUSE TO PAY FOR THE GOODS OR SERVICES OR OTHERWISE INDICATE REFUSAL AND NOT USE THE GOODS OR SERVICES. THE POLICIES AND MATERIALS SPECIFICALLY REFERRED TO IN THESE TERMS (SUCH AS THE PRIVACY POLICY AND THE DETAILS OF OUR PRODUCTS, SERVICES AND PRICES) ARE INCORPORATED INTO THESE TERMS BY REFERENCE SO THESE SHOULD ALSO BE READ CAREFULLY. SUCH POLICIES AND MATERIALS TOGETHER WITH THESE TERMS, SHALL SET OUT THE WHOLE OF THE AGREEMENT BETWEEN YOU AND US IN RESPECT OF THE GOODS OR SERVICES. IF THERE IS ANY INCONSISTENCY BETWEEN THESE TERMS AND THE POLICIES AND MATERIALS INCORPORATED INTO THEM, THESE TERMS SHALL PREVAIL.

What Services Can We Provide?
In these Terms, "Services" means the services available through our Remote Service full details of each of which are available at http://GlobalITHelp.com/web.php, http://GlobalITHelp.com/soft.php, http://GlobalITHelp.com/IT.php  (the "details of our products, services and prices"). A summary of the Services is set out below. All our Services (subject to these Terms) are available to both Consumers and Businesses. Please note that, from time to time, we may make changes to the descriptions, features or elements of any of the Services. This may include, for example, where we add a new feature to Remote Service packages which we hope will improve the service we provide to our customers. Except where the changes are intended to improve our service to you, if you have already purchased the relevant Service from us and such Service to you is ongoing, we will inform you if we make any such changes.

Remote Session:
If you select our Remote Service, we may provide it using our Remote Session which you can access at www.GlobalITHelp.com  and/or over the telephone, through remote control sessions, through live and automated chat sessions, through email using the internet or by a combination of such mediums. While installing the software if required, we may ask for your permission to use the remote control tools to enable us to access remotely and take control of your personal computer. The remote control tools, any other applications and any knowledge and articles are owned by us or by third party licensors and suppliers and may be collectively referred to as the "Support Tools" in these Terms. The Support Tools will be used to analyse, diagnose and/or resolve problems and/or provide system optimisation functions. You may use the Support Tools only as part of, or for use with, the Service and for no other purpose. By electing to receive our Remote Session, you agree to allow us to use whatever Support Tools we may deem necessary to solve your problem, including remote control.

What Are We Undertaking To Do For You?
If you purchase a Service from us in accordance with these Terms, please note that:
We shall provide the Service using reasonable skill and care. We will use reasonable efforts to meet the response and completion times which we publish but actual timings may vary depending, among other factors, on the complexity of problems, availability of staff, remoteness or accessibility of your location and availability of components.
We will use reasonable efforts to diagnose and solve problems but may not be able to advise you on all issues or solve all problems that you refer to us. If we cannot resolve your problem or address your need, you will still be liable for fees for time spent by our service representatives in attempting to correct a problem and/or (as applicable) for the download you have made. In the course of providing a Service, we may determine that the issue is beyond the scope of the Service. We may use reasonable efforts to refer you to the appropriate alternative resource; however we may not be able to transfer you directly to an alternate resource.
If you purchase our Service and we fix your problem but that problem recurs within 48 hours, then we'll attempt to fix the problem again with no additional fee.
If you select our Remote Session, one of our service representatives may request your consent to use our remote control tools to access your computer. If you do not provide such consent, we are unlikely to be able to provide you with the Service.

Limitation of Liability :
We will use reasonable care and skill in providing the Services within a reasonable time and substantially as described in the Terms. However, in providing the Services, we may not be able to resolve all difficulties, issues and problems that you are suffering.
We do not give any warranty that: (i) the Services, the Site or any goods that we supply will meet your requirements, (ii) the Services, the Site will be uninterrupted, secure or error-free, (iii) the results that may be obtained from the use of the Services, the Site or any goods that we supply will be accurate or reliable, or (iv) any errors in the Services, the Site will be corrected.
We shall not be liable to you for: (a) any acts or omissions of a telecoms service provider; (b) fixing or replacing equipment that we diagnose as faulty; (c) any service which is outside the scope of these Terms; (d) any failure by us caused by matters outside our reasonable control. (e) any failure by us which results from any material breach by you of the Terms or from your failure to implement our reasonable recommendations or instructions communicated to you; (f) any loss which is not reasonably foreseeable to both parties at the time of entry into these Terms; (g) any impact our goods or Services may have on any warranty or guarantee you may have in respect of your own equipment; (h) any loss of profits, income or revenue; (i) loss of business or goodwill.(j) wasted time or loss of anticipated savings; (k) damage to hardware or other equipment (so far as permitted by law); or (l) any loss, destruction or corruption of data.

Prices and Payment :
By providing us with your debit or credit card details (or other payment details accepted by us) you are (i) authorising us to take payment of all amounts due and owing to us for the goods or Services and (ii) warranting and representing that you are 18 years or older. Payment must be made at the time of purchase prior to receiving the goods or Services from us. Once payment has been received we will send an invoice to you by email. Invoices are not available in paper or other forms.

Your Information ' What Will We Collect and How Will We Use It?
Personal Data and Payment Details:-When a Consumer requests goods or Services from us, we will collect certain personal data (as defined in the Data Protection Act 1998) in order to help us provide the goods or Service. This may include, for example, your first and last names, email address, phone numbers, home address, postal address and billing address. Similarly, when a Business requests goods or Services from us, we will request certain data, which may include, for example, the first and last name of a representative, an email address for the representative, phone numbers, office address, postal address and billing address. We will also need to collect your payment details such as credit or debit card details and we may ask you to create a password. We will treat all of this data with respect and will ensure that we store it securely and use it in accordance with all applicable data protection and privacy laws and consistently with our Privacy Policy.

Other Information :
If, in receiving a Service from us, you have given us your permission to use our remote control tools to access remotely and take control of your personal computer or other digital equipment, information may be collected and sent from your digital equipment to GlobalITHelp.com  via an internet connection, including for example: The information entered by you into our online interface when requesting Services The type and version of operating system and internet browser used by your personal computer and/or other equipment The hardware that you have connected with your personal computer The application, software and tools that you have on your personal computer and/or other equipment. During your Service session, the following information may also be collected and sent to us via a secured connection or from the digital equipment on which the Support Tool or software is installed: Installed hardware and peripherals Installed operating system Installed programs and active processes information Application log file information and registry data Browser information including security and temporary file settings System information related to the operating system, memory and disk space, proxy configuration, and directory listings for the Support Tool or software The security status (good/fair/poor) of the computer as determined by the Support Tool or software The number of files scanned, threats found and threats fixed by the Support Tool or software The type of threats found The number and type of threats remaining that have not been fixed by the Support Tool or software Whether a firewall is active Whether anti-virus software is installed, running and up to date.
The collected information as set is necessary for the purpose of analysing, diagnosing and resolving the problem you have encountered and optimising the functionality of our Services. For the purposes of providing the Services, GlobalITHelp.com may share the Collected Information with its employees, agents and/or third party service providers who are involved in providing our Services to you. We may also disclose the Collected Information if asked to do so by a law enforcement official, as required or permitted by law or in response to other legal process.
Customer Access Details:-You hereby agree to keep any password created by or provided to you confidential and not to share it with any other person.

Proprietary Rights :
GlobalITHelp.com (or its suppliers or licensors, as the case may be) retains ownership of all intellectual property and other proprietary rights in the Services, in all goods provided to you and in all trade names, trademarks, logos, designs, creative works and service marks associated or displayed with such goods and Services. You shall not remove, deface or obscure any copyright or trademark notices and/or legends or other proprietary notices associated such goods or Services. You shall not reverse engineer, reverse compile or otherwise reduce to human readable form any Support Tool associated with the Services.

Circumstances Beyond Our Control :
Occasionally we may fail to do (or be delayed in doing) what we have said we will do due to matters beyond our reasonable control (including, for example, fire, flooding, earthquake, epidemic or other natural disaster, acts of God, accidents, strikes, lockouts or other industrial action, terrorist activity, war, riot, civil commotion, embargoes, acts of civil or military authorities, shortages of transportation, telecommunications networks, facilities, fuel, energy, labour or materials). If this happens we shall not be responsible for any such failure or delay.

Complaints and Disputes :

In relation to any queries or complaints regarding our Services or these Terms, please call us on +44 1163 183 644 or you can login to www.GlobalITHelp.com contact us section & send us your request quoting your full name, the name of the business (if you are a Business), address, phone number and any relevant reference number. Our goal is to seek to resolve all emailed and telephone complaints within 5 working days of receipt.
Please note that all your calls, emails, internet chat or other electronic correspondence with us may be monitored and recorded for training, security, compliance, quality control and other business purposes, as well as to seek to identify and prevent criminal activity."

Miscellaneous :
Paragraph headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms in any way.
A reference in these Terms to any other terms, policy, schedule or other document is a reference to them as amended or supplemented from time to time.
References to a 'person' include a firm, partnership, company, corporation, individual and any other legal entity.
The words 'include(s)' and 'including' shall be construed as being by way of illustration only and shall not limit the generality of any preceding words.
You may not transfer any of your rights or obligations under these Terms to another person. We may transfer all or any of our rights and obligations under these Terms to another suitable or reputable organisation but this will not affect your rights under these Terms.
The Services are not transferable. You may not use the Services on behalf of any third party or, if you are a Consumer, with respect to any hardware or software not personally owned by you.
Any failure by either you or us to enforce or exercise any right or remedy under these Terms or by law does not constitute a waiver of the right or remedy or any other rights or remedies. Partial exercise of any right under these Terms shall not preclude any further or other exercise of that right or other right under these Terms. Our rights under these Terms may only be waived expressly in writing.
If any provision of these Terms is or becomes illegal, invalid or unenforceable, that shall not affect the legality, validity or enforceability of any other provision of these Terms, which shall continue in full force and effect in accordance with these Terms to the fullest extent permitted by law.
'Working day' shall mean Monday to Friday excluding public holidays in the United Kingdom.
These Terms and any non-contractual obligations arising in connection with them shall be governed by and construed in accordance with English law. All disputes and claims relating thereto shall be subject to the exclusive jurisdiction of the English Courts.
IF YOU PLACE AN ORDER ON THIS WEBSITE YOU AGREE TO THESE TERMS.

Delivery terms:
These terms apply to purchases of software and digital content ("products") sold to any person or entity ("You") through this www.GlobalITHelp.com website by GlobalITHelp.com

Methods of distribution:
GlobalITHelp.com offers only electronic delivery. This purchase method consist in the user ordering either a license code to convert a trial software version into a full version, or a download URL plus access code in order to download the full version of the software program in question. GlobalITHelp.com and/or the software producer will send the corresponding information to the user's e-mail address specified during the ordering process. In case the trial version of a software program was needed, it can be downloaded directly from GlobalITHelp.com own servers. The services will be provided through Remote Session.

PRICE  AND PAYMENT METHODS
Prices for products, services and subscriptions offered on www.GlobalITHelp.com  are indicated next to the corresponding product, service or subscription. Every effort is made to ensure that prices shown on www.GlobalITHelp.com website are correct. Prices payable for Products are those in effect at the time of acceptance of your order, unless otherwise expressly agreed or mentioned. Prices will be indicated on the website but the final and the right price in the event of any discrepancy is the price that is notified to you on GlobalITHelp.com  Acceptance of your order. GlobalITHelp.com reserves the right prior to the order Acceptance to withdraw any discount and/or to modify prices, to take into account increases in costs including (without limitation) the increase or imposition of any tax, duty or other levy and any variation in exchange rates. Payment shall be made prior to delivery and by such methods that are indicated on the website or by any other method expressly agreed by GlobalITHelp.com.

Currency:
By default all prices on GlobalITHelp.com are expressed in GBP and do not include VAT.
Software conditions:
Software Products supplied is or includes license drawn up by the producer/owner of the software and distributed along with the Products by GlobalITHelp.com. Such Software Products can be used only in accordance with GlobalITHelp.com and may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, save, reverse engineered or combined with any other software, unless this is permitted by GlobalITHelp.com or expressly permitted by applicable law. On complete payment of the amount of the order, the user shall be granted a permanent ordinary right of use of the software program or software license purchased. With the exception of a backup copy, the user may neither temporarily nor permanently copy parts of or the entire purchased software program by any means and in any form.

Title to products:
The title of the Products will pass from the Producer/owner to you at the time when GlobalITHelp.com approves your order, and then subsequently to you at the time the payment in full of the price of the order has been made by you and entered into the GlobalITHelp.com bank account.

REFUND POLICY
Refunds may be granted up to 10 days from the date of purchase of service provided. Customers need to provide a valid reason for claiming a refund. After the first 10 days have elapsed, a refund request will not be accepted. After 10 days purchase is deemed to be final.  GlobalITHelp.com will normally decline to grant a refund.

Subscriptions and recurring charges :
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place as from the next period of billing.
A cancellation will only cancel future billings.
The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.

Overriding terms :
For products and services sold through GlobalITHelp.com, this refund policy will normally override any statements to the contrary contained on our web site or terms and conditions of sale.

Dispute resolution procedures :
The GlobalITHelp.com dispute system is designed to help customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by GlobalITHelp.com.

Here at GlobalITHelp.com ("GlobalITHelp.com ", "we" or "us"), we take your privacy seriously. We're committed to protecting the privacy of all the personal information you give us. We have a philosophy here about the way we use your consent to be contacted (if you give us that consent). If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don't feel we've lived up to our philosophy, please let us know straight away by login to www.GlobalITHelp.com contact us section. Please take the time to read this privacy policy, which is part of our terms of use. By using the GlobalITHelp.com site www.GlobalITHelp.com you are agreeing to be bound by the terms & conditions. In addition, if you order products and services from us, you will be asked to agree to our Customer Terms. This policy explains how we collect, use and store the personal information you provide or make available to us. 'Personal information' is information which identifies you or another person or is capable of doing so.
This policy may change from time to time and, if it does, the up-to-date version will always be available on the www.GlobalITHelp.com site. By continuing to use the www.GlobalITHelp.com site you are agreeing to any updated versions.

  What Information do we collect?
We may collect details from you at different times, for example when you request or purchase products or services from us, when you sign up with us as a registered user of www.GlobalITHelp.com when you register to use our Digital Service or to receive information from us and if you sign up for promotions or competitions. By providing us with your details in this way, you'll be agreeing that your personal information can be used and disclosed as set out in this policy. Depending on what you choose to register for, we may ask you:
For your first name
For your last name
For your email address
To create a password
In addition, if you are purchasing products or services from us, we will ask you for your home and billing address
phone number
payment details (including credit card/debit card details).
We may also collect other information about you, including your Internet Protocol (IP) address and other details of your computer system, your order and service history or your responses (if any) to any survey or questionnaire we might send you from time to time.
It's not our policy to collect sensitive personal data about our customers - that's data defined as sensitive personal data by the UK's Data Protection Act, such as information about your health, sexuality, race, religion or political beliefs. We recommend you don't provide this to us and you should not give us information of this nature about any other person. However, if you choose to do so for any reason, this will mean that you have given (and that we accept) your explicit consent for us to use and disclose that information for the reasons (and in the manner) described in this policy.
Also, if we provide you with a Remote Session then one of our agents may have access to any personal information which you make available on your computer (which could include sensitive personal data such as that described above). Our agents won't misuse or access this information unless it is a necessary part of the service they are providing to you (or if you specifically ask them to) but you should ensure that you secure the personal, financial and sensitive information on your computer before requesting a Remote Session from us. You should also read and comply with our Customer Terms.
If we offer any promotions or run any competitions, we may also need to ask you for further details (such as a date of birth) to make sure you're eligible to avail the service, participate or, for competitions, to get in touch with you to tell you the good news if you're a winner.
In all the above cases, our main purpose for collecting the data is to provide you with the products and services you request from us and to help us provide you with a better customer experience. We may also use your information for other reasons, which are listed in the sections below.

  How else will we use your information?
We may also use your information for the following purposes:
To help provide products or services to you and to administer your account (including processing your order and payment(s) and validating your credit/debit card details) To send you specific information, if you've requested it, or to carry out your other specific requests To carry out surveys occasionally and to analyse our user base ' ultimately we want to ensure that www.GlobalITHelp.com and the products and services offered by GlobalITHelp.com provide everything that you, our customers, are looking for To administer any promotional activities and competitions in which you wish to participate To comply with the law and deal with your complaints As we feel is necessary to prevent illegal activity or to protect our interests And we won't keep hold of your personal information for longer than is reasonably necessary or required by law.
Will we share your information with anyone else?
Only if... It helps our employees, agents and trusted third party service providers to provide our products and services to you, to process your orders and payments or to carry out surveys and user analysis to understand your needs and preferences in order to improve our service to you. We'd require all third party service providers who are processing your personal information to keep it safe and secure (e.g. make them sign up to a contract and employ reasonable technical and organisational controls to keep your personal information secure).
These trusted third parties would only be permitted to use your personal information for the purposes we specify:
" You specifically request this, such as if you were to submit information to enquire about jobs " We are required to do so to comply with the law and with the directions of the courts or other authorities " We feel it is reasonably necessary to prevent illegal activity or to protect our interests " Other GlobalITHelp.com companies wish to offer products and services that may interest you, unless of course you object to this. " We may share some broader statistics and customer profiling information with third parties and other GlobalITHelp.com companies - but we'll keep it anonymous, so you won't be identifiable from that data. If our business is sold to, or merges or enters into a joint venture with, another entity, we may need to disclose some of your information to our new owners or partners. We won't rent or sell our customers' details to any other organisation or individual.

  How will we make sure our site is secure?
We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. We take security extremely seriously but as no system is 100% secure, we can't completely guarantee the protection of your personal information, any more than any other organisation can. So we can't accept any liability for the loss, theft or misuse of the personal information which you've provided to us if there is a security breach.
What about personal information relating to minors?
Protecting the online privacy of children is especially important to us. If you are under 18 years old, please do not attempt to register with www.GlobalITHelp.com or request our products or services and do not provide us with your name, contact details or any other information about yourself. If we reasonably believe a person requesting our products or services or using the GlobalITHelp.com site to be under 18, we may need to remove their details from our records and cease to provide them with our products and services.

  What are cookies?
We use "cookies" to store and collect information regarding your use of our site. Cookies are small pieces of information stored by the browser on your computer's hard drive. They send information stored on them back to our web server when you access our site. These cookies do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences. This makes using our site a better experience for you. Are you protected by this policy outside www.GlobalITHelp.com? Our site may contain links to other websites. Obviously, we don't have any control over them and take no responsibility for any information you give them. Other sites have different privacy and security policies, which we advise you to read carefully.

Talk to us:
If you have any queries, comments or complaints regarding this privacy policy, just get in touch with us. You can contact us through the www.GlobalITHelp.com contact us section of this site.